Smart Six Sense Returns Policy

Smart Six Sense (“we” and “us”) is the operator of (https://smartsixsense.co.za). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
 
Cancellations – Return Due To Change Of Mind

 

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been
dispatched. If an order has already been dispatched; we will not be able to process this refund. You will be subject to a 20% restocking fee.
Alternatively, you will have an option To be granted a store voucher worth 100% of the items cost price on your receipt (Shipping fee not included).

 
Return shipping will be paid at the customers (your) expense and will be required to arrange their own shipping. Unless otherwise organized by Smart Six Sense. Once returns are received and accepted, refunds will be processed accordingly. We will notify you once this has been completed. (Smart Six Sense) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Warranty Returns

Smart Six Sense will happily honor any valid warranty claims, provided a claim is submitted within 7 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Smart Six Sense to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of:

(a) Refund to your payment method

(b) Refund in store credit

(c) Replacement item sent to you (if stock is available)

Steps to follow when returning items: 

  • Send an Email/WhatsApp query (with your order number) describing the reason for the return. 
  • We will review the query based on the above mentioned policies and advise on the way forward within 5 business days.

Please contact us using the contact methods provided on our website.

Return Policy effective from 21st September 2020