Smart Six Sense (“we” and “us”) is the operator of (https://smartsixsense.co.za). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will contact you and advise you on the way we will proceed.

2. Shipping Costs

Shipping costs are calculated before checkout based on calculations made by our courier service. We ship to all main centers at a flat rate. However, from time to time an outlying area will require our courier service to charge extra, in this case we will contact you should there be any additional costs.

Payment for shipping will be collected with the purchase. Shipping price may change depending on the size of your order. We will communicate with you should there be any changes in shipping.

3. Delivery Terms

3.1 Transit Time Domestically

Transit times are calculated by our courier services, please contact us for any time quarries.

3.2 Dispatch Time

Orders placed before Sunday at 12pm are dispatched on the next Monday. We take steps to ensure shipment delays are kept to a minimum. Should a delay occur, we will contact you in this regard.

3.3 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. After dispatch, a change of delivery address is not possible.

3.4 P.O. Box Shipping

Smart Six Sense unfortunately does not ship to PO boxes.

3.5 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

3.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service.

6. Duties & Taxes

6.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

7. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

7.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

7.2 Process for parcel lost in-transit

 

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

8. Customer service

For all customer service enquiries, please contact us using the contact methods provided on our website.